Customer Assistance
Ticket Help
Need assistance with a ticket, order, or season pass? Send us the details and the Hugo Athletics office will respond.
Submit a Support Request
Frequently Asked Questions
I never received my tickets.
Check your spam or junk folder, then use View My Orders to find your purchase.
Can I transfer my tickets?
Ticket transfers are not available at this time.
Can I receive a refund?
Submit a support request so the Athletic Office can review your purchase.
My QR code will not scan.
Show the ticket or pass number to the gate worker for assistance.